Care & Delivery/Shipping

Please Read:

Friendly Note: As with any arrangement displayed - it is the inspiration and "look & feel" we use to create your one-of-a-kind arrangement. The flowers and container may vary as our stock is constantly being updated! It will not look exactly like what is pictured. Arrangements are always done to the value in which you have purchased. Thank you for your understanding.

RECIPIENT WILL BE CONTACTED PRIOR TO DELIVERY: We call to confirm a good time for delivery to make sure they are home to accept the delivery. Out of town deliveries generally go out in the afternoon.

If you have any specific instructions - you are better to call in with The order. I.e Need delivery in the morning.

Our Guarantee
Every order is important to us because we know how important it is to you. We earnestly endeavour to please every customer with beautiful flowers and accommodating service. Knowing that flowers are a perishable natural product and that floral arrangements and floral gifts are handmade, we make every effort to fortify our floral products and ensure the quality, accuracy, and beauty of our work. Many variables determine whether a flower will last as long as anticipated or whether a designer has created something which you will enjoy. Because we constantly seek ways to bring some of these variables under our control for improved floral performance, we welcome your comments and inquiries. Also, if you are not completely satisfied with the quality of one of our products, then please contact us immediately and we will promptly take the appropriate action.

Substitution Policy
Fresh Flowers: We are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements, the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and visa versa.

Plants: For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible.

Substitutions for Special Occasions: Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided us.

Delivery Policy

Specific Times: We are unable to guarantee delivery at a specific times. You may request a time frame in the special instruction box when ordering, and we will do our best to accommodate your request.

Request to Leave Item at Door: The customer assumes all liability for requests to leave arrangements. We highly discourage special instructions requesting delivery to a doorstep, porch, yard or any location where the recipient cannot accept the arrangement themselves. We cannot be held responsible for missing or faulty product due to this special request. We will still call recipient to check on availability.

Thank you for your understanding of all of the above policies!